Rating & Reviews
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My experience with United Car Transport was initially very positive, they were responsive, upfront in their pricing, and readily answered all of my questions. When I delivered the car to Matson ( shipping to Hawaii) I was quoted a delivery timeframe that exceeded the UCT quoted timeframe by a week. My contract with UCT stated delivery by 7/24, Matson quoted me delivery date of 7/30.
When I emailed UCT to question the difference in delivery timeframe and expressed concern about this, suddenly I was no longer a concern. My money had been collected, and the four day timeframe UCT quoted was nothing more than an attractive feature to get me to commit. Matson’s timeframe ended up being exactly right by the way, and UCT did not find it necessary to ever respond to me to explain why this had happened, and this is probably due to the fact that they know full well that shipping timeframes quoted are inaccurate.
CEC Logistics offered really great, fast, friendly and flexible service. I was very happy with the response time and the quality of service. I got my car shipped across country in just five days! Sam was very helpful and knowledgeable about shipping vehicles and helped me feel confident that my car was in good hands. I would definitely use them again and recommend them to my friends.
wish there were zero stars… much like everyone else on this list the service was horrendous, the only contact was when i called them, they were so late i had to pay $300 for a rental car for a week and then we ended up canceling everything with them and driving down.. wouldn’;t use them if you paid me to..
United Road does not practice good business and customer service. We paid United Road the full amount upfront to have our cars shipped. They then gave us an estimated day the cars would be shipped. The estimated day came and no cars or a call from the driver delivering vehicles or from United Road giving an update on car shipping status. We had to call United Road the day after to get an update. Only then did the driver call us back leaving a voice mail. We then called him back and the driver said the cars would be delivered on the Friday at 2pm of that week. We called the driver on Friday at 10am to confirm that he was delivering cars at 2pm like he said he would. The driver then said that he had a headache and wasn’t going to be able to deliver cars. I mean couldn’t he call to let us to give us a heads up on what was going on?! We then called United Road to talk to a manager and get some answers. I was referred to Valerie which was very rude from the beginning of our conversation. Valerie felt it wasn’t necessary to talk to me because my girlfriend was the one who set up the order for the vehicles to be picked up. Not only did I pay for the service, but my truck was also on board the truck along with my girlfriends car, and my information was also on file with my vehicle’s information. After I calmly explain to Valerie the situation all she can do is tell me stuff that I already knew. Like, the driver had a headache and that’s why he hadn’t delivered cars. Meanwhile, I’m trying to explain to Valerie that what I want an answer to is not what I already know, but why we never got a call from the driver or the company with an update? After explaining all this to Valerie calmly she then starts off with “Sir I understand that your vehicle is on the trailer, but your girlfriends name is on the shipping order” I lost it! Again Valerie was trying to dismiss me as not having anything to do with the issue! Very rude for a nicer choice of words!
Bottom line: Not only did we not get a call around the estimated date and had to call United Road, but the second time we were given an actual delivery date the driver didn’t deliver and still didn’t get an update or a heads up from either the driver or United Road on the day off the delivery. Again, we had to call the driver and United Road to get a status and update. They are irresponsible and have an I don’t care attitude! Not only that, but I paid double with United Road than I got quoted for other companies and paid the full amount upfront also! Tomorrow we are supposed to get our cars delivered. Four days later than the original delivery date! Worst experienced I’ve ever had with a car shipping company!
United Road does not practice good business and customer service. We paid United Road the full amount upfront to have our cars shipped. They then gave us an estimated day the cars would be shipped. The estimated day came and no cars or a call from the driver delivering vehicles or from United Road giving an update on car shipping status. We had to call United Road the day after to get an update. Only then did the driver call us back leaving a voice mail. We then called him back and the driver said the cars would be delivered on the Friday at 2pm of that week. We called the driver on Friday at 10am to confirm that he was delivering cars at 2pm like he said he would. The driver then said that he had a headache and wasn’t going to be able to deliver cars. I mean couldn’t he call to let us to give us a heads up on what was going on?! We then called United Road to talk to a manager and get some answers. I was referred to Valerie which was very rude from the beginning of our conversation. Valerie felt it wasn’t necessary to talk to me because my girlfriend was the one who set up the order for the vehicles to be picked up. Not only did I pay for the service, but my truck was also on board the truck along with my girlfriends car, and my information was also on file with my vehicle’s information. After I calmly explain to Valerie the situation all she can do is tell me stuff that I already knew. Like, the driver had a headache and that’s why he hadn’t delivered cars. Meanwhile, I’m trying to explain to Valerie that what I want an answer to is not what I already know, but why we never got a call from the driver or the company with an update? After explaining all this to Valerie calmly she then starts off with “Sir I understand that your vehicle is on the trailer, but your girlfriends name is on the shipping order” I lost it! Again Valerie was trying to dismiss me as not having anything to do with the issue! Very rude for a nicer choice of words!
Bottom line: Not only did we not get a call around the estimated date and had to call United Road, but the second time we were given an actual delivery date the driver didn’t deliver and still didn’t get an update or a heads up from either the driver or United Road on the day off the delivery. Again, we had to call the driver and United Road to get a status and update. They are irresponsible and have an I don’t care attitude! Not only that, but I paid double with United Road than I got quoted for other companies and paid the full amount upfront also! Tomorrow we are supposed to get our cars delivered. Four days later than the original delivery date! Worst experienced I’ve ever had with a car shipping company!