3422 OLD CAPITOL TRL STE 700
WILMINGTON DE, 19808
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Would give a 0 if allowed lied after I canceled rode runner because they said they could get the job done. After I signed the contract they would no/ answer and this is what the sent me. They charged even if they did nothing scam beware…
By the contract, you are hiring our company to book the carrier for the agreed quote in the contract and we have 5 business days starting from the first available pick-up date to do it. And according to this contract, If the Client’s vehicle is NOT picked up within 5 business days from the first available date, the Client can cancel this agreement with no penalties.
So only AFTER 5 business days starting from the first available pick up date, the client can cancel this agreement for free AND ONLY IF the carrier that we book for the job didn’t pick up the vehicle.
If you cancel the agreement prior to the 1st available pick up date or within 5 business days starting from 1st available pick up date, according to the contract we will ask you to pay $95 of the cancellation fee if the carrier was not booked.
If you still want to cancel the order please respond to that email. Confirming that you understand the conditions.
Company has not responded in 3 business days via email or text messages. They were sending so much spam email until I booked them and gave them my CC information. Let’s see how this goes as I’m not trying to breach contract- but they’re not so good with customer service currently. Maybe it’s a tactic so they can tact on additional fees and tell me something bogus like they can’t find a driver at the rate?? Ha. Will update as I go.
Update 8/5/2020
They did exactly what I thought. Up the price nearly $200 more then tried to make the situation better by taking away their broker fees of $50. I will gladly sit back and wait for the original price as other competitor are still better pricing once they’ve upped their fees and prices- which would lead them to ultimately trashing the contract.
