Company Reviews

I contacted this company 2 months prior to the scheduled pick up date for my car and they assured me along the way that they will be able find a driver for $895 for sure. They even assured me this price as of less than one week before the scheduled pick up date. But things changed 5 days before the pick up date. Now Demetry said they could not find a driver to ship it for the quoted price and I have to pay $250 more for each of our 3 cars! They were also very bad about keep promises of calling me when they said they would. They did not keep me updated on the situation.

I think they were leading us on and stay with them until the last minute and now we do not have other arrangement! Highly unprofessional people.. I would not use them.

When I tried to put my experience with this company on Transportreviews.com, United Freight of America (UFA) requested that website to take off my review. ( UFA is supporting Transportreviews.com as the Gold member supporter)

DO NOT USE THIS TRANSPORT COMPANY!

I am a seasoned collector and restorer of classic motor cars from the 50s, 60s & 70s. I have been buying and selling cars, moving them all over the country and world-wide for more than 30 years. I have moved more than 150 cars within the US in just the last 3 years.

I engaged American Auto Transport Ph: 262-633-1020 to move a pristinely restored Rolls-Royce from Illinois to California. The car was purchased by a collector. I always book ENCLOSED because the cars are fully detailed and cleaned prior to delivery and it is a nice touch for the customer to receive the car in its immaculate condition.

American Auto Transport arrived to collect the car in the rain (not their fault) but would not allow our staff into the truck to wipe the car down once loaded, citing; “the car will have to be moved several times anyway so it will get dirty”. Management was contacted advising the car MUST be delivered in its original clean state. Contact was ignored. The car arrived dirty and untidy (inside and out) . Someone, presumably the driver, wiped the car down with a wet and dirty rag and the paint had light scratches and was muddy and smudgy. This inside had sand on the carpets.

The transport company took no responsibility for their action, did not return calls and made no offer to contribute towards re-detailing the car.

They are rude and unprofessional and I highly advise anyone moving anything collectable or of value to avoid this transport company. Quite the disgrace.

I called Eric to inquire about moving my car from Bergen County, NJ to Seattle (where I got transferred). He was very helpful explaining the entire process to me, he was up front about the pricing, and everything he told me ending up being true. I went with his company, he found a very professional trucking company to move my car, everything was picked up on time and he answered my calls and gave me updates whenever I wanted/needed them. I would highly recommend his company and will definitely use him again should I need to move a car.

If you like a company that says one thing verbally and then sticks it to you with hidden terms and conditions you are in the right place. Our experience was one of dishonestly and hassle. Do not use then. You have been warned.

So far I am unimpressed and quite nervous about my car (aka, my 2yr old baby). But I will update this when my car is actually delivered in case my “experience” changes.

So far it took 3 iterations of the invoice to get the ship to and invoice address correct (the correct state in one case), many emails to get clarification on needed paperwork, after telling me they wouldn’t take it until it was paid in full, they called me up wanting to take it (even after me asking if the invoice had been paid (company move) and they said no, but that’s okay we can start it shipping) and then when it got half way (California – the move is from Hawaii to Massachusetts) they announce they won’t deliver it until the invoice is paid (erm, aren’t you supposed to disclose that before people give you their most expensive possessions??), and now they want me to pay for storage until the payment is processed by my company. So in the middle of an already stressful move i’m having to try and get my new company to expedite payment (not the best way to move into a new job), have no idea what is happening to my car and on top of that am having TAS trying to turn it around and blame me for not telling them how long the invoice would take to pay (seriously?? How should I know, and if they’d asked or mentioned the “no delivery” thing, i would have darn well found out before dropping the baby in their hands!).

The people there seem nice, and certainly in the booking process I was initially impressed (much more so than other companies i’d asked for quotes from who were slow and uninterested – TAS seemed to want your business and want to be helpful), but there are some flaws in procedure or something going on, but either way, you should never not disclose something so major to someone until after you’ve taken possession of their car, and then to try and blame the customer….??

All in all, extremely stressful to date. I’ll update when the car makes it as to what the rest of its journey goes like….