Company Reviews

e-mail from Jayda Marie, Senior Moving Consultant, today:

When you have made a decision on which company you will be using i will speak with my dispatch dept. and see what wwe can do to help you , until then im not going to keep taking Proposals’s to my dispatch dept. and you are not committing to us . As long as you are willing to let me help you i will bend over backwards to try and get you the best possible price and you’ve seen that , but im not going to continue to go back and fourth and you are telling me you are going with a different company , it’s takng up to much time that i could be using with a customer who is really looking to get something setup!

Regards,

Jayda Marie

Senior Moving Consultant

Sales Support

Continental Van Lines Inc.

P: (877)865-0590 EXT 8119

F: (309)206-9210

E: jaydam@continentalvanlin…

Mon – Fri 10:00 am to 5:00 pm EST

Sat 11:00 am to 3:00 pm EST

Sun 12:00 pm to 3:00 pm EST

——– Original Message ——–

Subject: Re: Continental

From: XXXXXXXXX

Date: Wed, May 15, 2013 10:47 pm

To: Jayda Marie

Jayda, what is your guys’ quote if I want the delivery guaranteed between June 11-12?

one star only because zero isnt an option. from start to finish horrible service. scheduled an order on a friday was told a truck is going to pick my car on monday, cool awsome. monday comes the rep tells me itll be there after you get off work, cool. i get off work nothing, i wait and call the rep he tells me truck is running late, ok no problem. truck doesnt come, ok tuesday comes i get a old of the rep and he tells me he had to get a different driver, weird. i wonder why, anyways different driver is suppose to come after 4, ok. i ask for the drivers phone number, he tells me he’ll get it from dispatch, ok cool. hour goes by nothing, i sent a text to the guy(he preferred to text) if a driver is going to come down today after 4 still, no reply, getting annoyed now. 4 rolls around i ask if anyone is coming, he says sorry im canceling the order hes having problems with the carrier he doesnt want to keep me waiting. wtf!? how do you go from a driver is coming to hes having problems?

bottom line was i was lied to from the beginning, there was no driver ever coming or anytime soon for that fact. He couldnt get me a number to the driver which indicates there was no driver, lies from the very beginning, i asked for my deposit back and am waiting on that right now. The manager julie doesnt pick up her phone during working hours or calls back. we’ll see if i get my 200 dollar deposit back. these guys arnt running a business theyre running a circus. HORRIBLE service, HORRIBLE communication.

Dont think twice about having these people deal with your transport!!!

Do not work with these people.

Do not even respond to their emails.

They bought my information from another company (shame on them) and have been harassing me with phone calls and emails almost every day for 2 weeks.

When I finally responded to an email asking them to stop, they immediately called me and sent me forms of the deceitful nature described in the other reviews below.

Shame on you, Continental Van Lines. You suck.

I would not recommend this company for your auto transport. They sales team is great, but the service and communication about your car delivery suck. If you choose to use them or any other auto transport service DO NOT ACCEPT YOUR CAR AT NIGHT. You cannot see the level of damage that may be present in the dark. Also, if you are assigned PVS Transportation Services as your carrier, ask for a new one.

This company is terrible. DO NOT DO BUSINESS. I filed a BBB complaint, below, and they lied in their response to the BBB. This company is fraudulent, weak, and irresponsible. Let me quote one line for you from their response to my compliant:

“Able Auto Transport does not issue refunds for customer inconvenience…..” written by Lance Greer

They should be ashamed.