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I had hoped this would be a smooth transaction. Pick up my car in Florida, and deliver it to me in Houston, TX. Quoted price was fair, but I didn’t check Yelp or Google reviews… MY mistake. Driver called when he was to be picking up from our place in Florida. “;Door to Door” service means something else to RoadRunner. The driver called and said he couldn’t get to my home, which is on a road. He wanted someone to drive it to him. Finally, he picked up the vehicle, and was going to be in Houston Friday. Friday came, and I got an email, saying we’d receive a call ahead 2-3 hours before he’d arrive. Well, it’s Saturday at 1:00 pm CST, no contact with the driver, or dispatch. I called the 877#, waited for 45 minutes on hold, and was told that the emails are automated, and some drivers do a better job than others updating them. I asked what the status of my vehicle is, and the operator couldn’t tell me, but would put in a “ticket” to update. After Hours of waiting, I have no vehicle, no contact from the driver or dispatch, and a bad feeling about this company.
Smooth. Driver very helpful and professional no delays in pick up or delivery. could have better online tracking
Smooth. Driver very helpful and professional no delays in pick up or delivery. could have better online tracking
