In some instances we may follow up with a reviewer for proof of service from the reviewed company or proof of interaction with reviewed company.
Real Transport Reviews reserves the right to remove any review we feel is fraudulent and/or not posted by a legitimate customer.
Car was delivered as contracted, although there were issues with the company’s communication, particularly regarding the delivery date. My concerns about their communication were addressed by the company president after the fact to my satisfaction.
I used preowned for car transport between California and Maryland. The Impreza was virtually new (we purchased it about a month earlier). It was delivered to us with several dents on the roof. I submitted a claim and was told they would handle the matter in a week. After a month of checking in with them they asked for an estimate. I visited a body shop and obtained the estimate. Once submitted I waited another month. Each time I contacted them the point person would tell me they’d get back to me soon and then I would hear nothing. Now we are coming up on three months and still now word. It’s clear they will do nothing to remedy the damage their drivers inflicted upon my car.
I picked Preowned Auto Logistics on the advice of a friend, but I will never accept advice from him again. I needed to have my older car shipped to Florida for my son who was going to sell his old car and drive mine to Denver. Given the travel plans I called a number of places to find a reasonable price and a company that could get it to Florida within a week of pick up. After a couple of false starts I chose Preowned as they were local and told me that they could ship it from Peabody to a yard in Florida for pick up by my son. I was told it was a direct trip from Peabody to Seminole on one carrier and it was direct. I got my car to them on a Monday and was told it would be there by the end of the week, so four days. Lots of calls emails and texts went mostly unanswered and bottom line is it took 8 days to get there and despite lots of questions about what happened I got no answers. As long as you don’t count on the truth of what they tell or you have a deadling then they are okay. I would never use them again.