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AMERICAN AUTO SHIPPING

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3283 E Warm Springs Rd.
Las Vegas NV, 89120

1.8
Rated 1.8 out of 5
1.8 out of 5 stars (based on 11 reviews)
Excellent18%
Very good0%
Average0%
Poor9%
Terrible73%

In some instances we may follow up with a reviewer for proof of service from the reviewed company or proof of interaction with reviewed company.
Real Transport Reviews reserves the right to remove any review we feel is fraudulent and/or not posted by a legitimate customer.

Reviews

Rated 1.0 out of 5
February 18, 2023

Communication is nonexistent. I paid for my car to be shipped from Colorado to New York on January 30 and was told it would be picked up February 6. They state they have a 93% success rate to have the car picked up within five days unfortunately, I waited 8 until mine was shipped. The worst part about this company is their communication is nonexistent. I was never filled in that the car was it was not being picked up that day. I would have to call them consistently with only a 10% chance that they’d actually pick up the phone. When you speak to a representative, they extremely Kurt and make it seem like they’re doing you a favor. Most shipping companies should only take a deposit, and then you’ll pay the driver when the car is delivered. This broker service takes the whole amount upfront. Once my car was finally dispatched they’ve emailed me the wrong drivers information. I called the driver consistently for 2 1/2 days until he finally picked up and I was informed me he’s not my driver and does not have my car. I had to call the dispatch to figure out who my driver was only to find out that he was arriving late. Ultimately my car arrive safe and sound but the process was extremely frustrating. I would not recommend this broker service at all. It’s extremely transparent that all of the reviews on their website are most likely fake.

Avatar for Anthony K.
Anthony K.
Rated 1.0 out of 5
October 30, 2022

I chose American Auto Shipping based on reviews. Shawna was great setting everything up for me. That’s where it ended. I was told someone would always respond with any issues. I was told it wouldn’t be an issue picking up the car on a certain date. I was told the carrier would call ahead of time. None of this was true. The carrier came too early and then after many attempts at communication said the truck was in the shop and they could not deliver the car until later. I could not get Amercian Auto to respond to the issues after multiple calls and messages.

If anyone else is currently having this issue go straight to their 24/7 online chat. Andrew, the support agent, was very helpful in pushing this forward and my daughter received her car the next day. The front plate was dented but there wasn’t any paperwork to sign. Nothing.

This may have been a one off but for us it was a disaster for the money we paid to transport the car.

Avatar for Jill Z.
Jill Z.
Rated 1.0 out of 5
August 28, 2022

is it possible to put negative stars? all time worst service. awful customer service as well. I don’t even know where to start. the company gives you a “window” that means absolutely nothing. my car was not picked up and told me actually I should “plan for a back up” while also telling me I have a 90% chance of being picked up within the so called “window.” DO NOT DO PRIORITY OR EXPRESS because it means nothing. you’re essentially paying more money and nothing happens. just do Ship a Car and call it a day. that company got me a driver that day and shipped my car within 3 days. NEVER USE THIS COMPANY EVER.

Avatar for Lisa B.
Lisa B.

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