ALL COAST AUTO TRANSPORT
13900 Jog Road
Delray Beach FL, 33446
13900 Jog Road
Delray Beach FL, 33446
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All of the above was untrue. I paid $200 extra to have an extra hundred pounds of personal items. There were no household items.They did not keep in contact and would not return calls. The carrier told me himself, that he kept giving them updates, when all the while, they were telling me he wasn’t answering his phone. If it weren’t for the driver Marco, I wouldn’t have known anything. They never even called me, days before, upon delivery, or after delivery to see if everything went well. I am a business owner, and this was the most horrible customer service ever. Helen and hardtop rep” Kevin have no respect for their customers. Do not believe their lies on here to try to save face! It’s only because they can’t delete my review!
I was a little nervous at first to book with Kevin mainly because of the negative reviews on Yelp. My new car is my baby and I didn’t want to leave her with just anyone. I was moving from Boston, MA to Los Angeles, CA. Kevin had given me the lowest quote for my cross country move. Which was great for my pockets but I was apprehensive about the service, you know quality over quantity. However my cousin, who made the move prior to me, used All Coast for her car and later on for her boyfriends car and his mother’s car. She had referred me to Kevin but like I said I was still a bit nervous. But I figured 3 people I know have went through Kevin and had great experiences so I did it.. Kevin does use a 3rd party company or broker to ship the car. He provided the names and number of the driver and the company office line. The driver consistently texted me about updates on my car and Kevin consistently called me and kept me up to date as well. The car actually arrived in 5 days! (Not the standard 7). It arrived earlier than me and Kevin was a great liaison in communicating with the company and ensuring they would hold the car and I would get door to door delivery or as close as possible. Boston streets are too tight for trucks so we did meet at a local Home Depot lot. Now, moving is very stressful and there were times Kevin called me and I was literally all over the place. He was so kind and patient in talking through all of my concerns. Although, I’m sure Kevin had tons of other work he never rushed me off the phone and always checked in when he said he would. Overall I highly recommend this company! My car arrived in perfect condition, we did a walk through to be sure there was no damage, there was none. Now my baby just needs a wash and she’s good to go.
I am highly satisfied working with All coast auto transport. Not only they made the cheapest offer for transporting my car, Kevin was very professional and communicative throughout the process. I first read their yelp reviews and felt a little less confident about working with them; however, when I brought it up the doubt to Kevin, he explained the backstory behind all of the negative comments without trying to make himself look too innocent. Having family members in this business, I know that some people including other shipping companies do aim to take down your business. Here is my experience with them:
First, Kevin answered my texts and phone calls every single time.
Second, Kevin gave me updates regularly: including on the day we signed the contract, evening before the car got picked up, the day of pick up, evening before the car was getting delivered, and the day of delivery.
Third: you will be asked to wait afew days for the Kevin to find a driver and dispatch the order. Mine took two days.
Forth: once he finds a driver, Kevin will give you call and send an email with insurance document, diver’s contact info, the day and potentially the time of delivery, and asks you to pay the broker’s fee.
Fifth: you would contact the driver to discuss pick up location. it will not always be your driveway. The truck is huge and you might have to go to a shopping center or a wider street. The driver does an inspection for existing dent, scratch, and dysfunction to give you a report. He will give you an approximate drop off date.
sixth: The car gets delivered, but again the driver needs to assess the street and location of drop off, so you might have to take uber to drop off location. Also, there might be delivery day and time change because these drivers are human. They need to eat, rest (by government laws and regulations) and manage 8-10 deliveries. So expect afew hours to a day delay. Again, I have family members who are driver; this is why I am cutting them some slack.
Lastly, you would have to pay the drivers fee in cash or money order. He will do drop off inspection. If there is any issue, insurance pays for you.
They are trustworthy and good people to give business to.