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110 Rock Cliff Court
St. Louis MO, 63123

Rated 1.9 out of 5
1.9 out of 5 stars (based on 14 reviews)
Very good0%

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Rated 1.0 out of 5
July 22, 2023

I so regret using this company to ship my brand new vehicle. They took 100% of the money immediately and then all communication ceased. They provided a range of dates when my car would be picked up and on the first day in that range, I called them repeatedly trying to speak to someone because I hadn’t heard anything. I finally spoke to a human only to be told that they had no idea when my car would be picked up because they hadn’t located a driver (why didn’t they reach out to me to share this?). My car was eventually picked up and then I started getting texts from the driver with excuses why he was running behind for delivery on the other end. When I finally got my car back, I failed to notice that the sunroof was shattered because I am not tall enough to see it and the driver had pulled the inside screen hoping I wouldn’t notice it from inside either. I drove 1.4 miles home and that’s when I saw it. The photo in this review is what I saw when I got home and noticed the screen had been closed so I opened it. Of course my claim was denied even though the driver was unable to provide a picture of that area of the car from the delivery site. And of course I was never able to speak with a human during the claim review process. The collision repair owner said it was very clear something heavy had been dropped on the roof from above – not likely to happen in my 1.4 mile drive home.

If you need to transport a vehicle ABSOLUTELY DO NOT use Acertus. They are not honest or honorable and they are terrible even at the most basic communication.

Avatar for Peter S.
Peter S.
Rated 5.0 out of 5
July 19, 2023

Anthony who was contracted by Acertus did an outstanding job transporting my vehicle from California to Texas. His attention to detail and communication were great. The agents from Acertus were also very helpful and honest as well. My vehicle was delivered ahead of schedule and most importantly, in the same condition it shipped in. Overall a great experience from Acertus and from the the driver Anthony.

Avatar for Shea R.
Shea R.
Rated 1.0 out of 5
June 17, 2023

These guys fucking suck. The worst most ass backward logistics I have ever seen.

Avatar for Emma V.
Emma V.

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